CANCELLATION & RESCHEDULING POLICY
Last Updated: September 23, 2026
At Exposé Skin, every appointment is thoughtfully reserved to provide personalized, attentive care. Because appointment times are set aside specifically for each client, we kindly ask that you provide adequate notice if you need to cancel or reschedule.
By booking an appointment with Exposé Skin, you acknowledge and agree to the following cancellation and rescheduling policy.
CANCELLATIONS & RESCHEDULING
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Certain treatments, consultations, packages, or specialty appointments may have different cancellation requirements. Any service-specific requirements will be communicated at the time of booking.
When a cancellation or rescheduling policy displayed during booking differs from this general policy, the terms provided at the time of booking will apply.
LATE CANCELLATIONS
Appointments canceled or rescheduled with less than 24 hours’ notice are considered late cancellations.
Depending on the service booked, a late cancellation may result in:
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A cancellation fee;
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Loss or forfeiture of an appointment deposit;
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Application of a prepaid treatment or package credit; or
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A prepayment or deposit requirement for future appointments.
Any applicable fees or deposit requirements will be disclosed during the booking process.
NO-SHOWS
An appointment is considered a no-show when a client does not arrive for a scheduled appointment and has not provided advance notice.
No-shows may be subject to the cancellation terms associated with the scheduled service, including forfeiture of an applicable deposit or prepayment.
Clients with repeated late cancellations or no-shows may be required to prepay for future appointments before a reservation can be confirmed.
LATE ARRIVALS
Please arrive on time for your scheduled appointment.
If you arrive late, we will make every reasonable effort to provide your treatment within the remaining appointment time. However, your service may need to be shortened or modified to avoid delaying appointments scheduled after yours.
If there is not enough time to safely or appropriately perform the scheduled treatment, the appointment may need to be rescheduled and may be treated as a late cancellation.
DEPOSITS & PREPAYMENTS
Certain services may require a deposit or prepayment to reserve an appointment.
Deposit, prepayment, cancellation, rescheduling, and refund requirements may vary depending on the treatment or service selected. Applicable terms will be provided at the time of booking.
Deposits or prepayments associated with late cancellations or no-shows may be non-refundable when specified during booking.
PACKAGES & MEMBERSHIPS
Canceling or rescheduling an individual appointment does not automatically cancel a package, treatment plan, or Exposé Skin membership.
Appointments booked using package sessions, membership benefits, promotional credits, or prepaid treatments remain subject to the cancellation requirements applicable to that appointment and to any separate package or membership terms.
ILLNESS & UNEXPECTED CIRCUMSTANCES
We understand that illness, emergencies, and unexpected situations happen.
If you are unable to attend your appointment, please contact us as soon as possible. Exposé Skin may consider exceptions to cancellation fees or deposit requirements on a case-by-case basis when circumstances warrant.
Exceptions are not guaranteed and may depend on the appointment type and circumstances involved.
IF EXPOSÉ SKIN NEEDS TO RESCHEDULE
On occasion, circumstances outside our control may require us to change or reschedule an appointment.
If Exposé Skin needs to reschedule your appointment, we will make reasonable efforts to notify you and arrange a new appointment time. Any deposit or prepayment associated with the affected appointment will be transferred to the rescheduled appointment or otherwise handled in accordance with the applicable booking terms.
You will not be charged a cancellation fee when Exposé Skin initiates the cancellation or rescheduling.
HOW TO CANCEL OR RESCHEDULE
Whenever possible, please use the appointment booking or patient portal to manage your reservation.
You may also contact Exposé Skin directly:
Phone: (469) 235-5564
Email: rie@exposeskin.com
Cancellation notice is based on when your cancellation or rescheduling request is received relative to the scheduled start time of your appointment.
QUESTIONS ABOUT YOUR APPOINTMENT
Because cancellation, deposit, and prepayment requirements may vary by treatment, please review the terms presented when booking your appointment.
If you have questions regarding the cancellation requirements for a particular service, contact Exposé Skin before booking or canceling your appointment.
POLICY UPDATES
Exposé Skin reserves the right to update this Cancellation & Rescheduling Policy from time to time. Any changes will be posted on this page with an updated revision date.
By scheduling an appointment with Exposé Skin, you acknowledge that you have reviewed and agree to the cancellation and rescheduling terms applicable to your appointment.